About Us
Local drivers in Ubud, running your whole trip - the tours, the transport, the villa - so you plan it once and know the price before you say yes.
Based in Ubud, Bali - run by local drivers - prices upfront.
Cahyana started with one car and one driver. It has grown since - a few more drivers, and the villas over at ubudprivatevillas.com - but it is still the same small team of local drivers. The people who answer your message are the ones who show up at your hotel in the morning.
One local driver, one car, one idea
Cahyana started with a single idea: that visitors deserve to see Bali the way locals actually live it - not the version stitched together from a dozen browser tabs. One car, one driver, and a promise to keep it honest.
We're not an agency with a call centre. The same people who answer your message are the ones who show up at your hotel in the morning, and who know which temple is quiet at 9am and which warung does the best lunch on the way back.
One conversation, start to finish
- 1. Tell us your days
Message your dates and what you'd like to see.
- 2. We build your plan
Day by day, every price upfront - adjust anything.
- 3. Explore, pay after
$10 deposit to confirm, settle the rest at the end.
What you can hold us to
- Every price is already on the site - no messaging to find out what a Tuesday costs
- Just a $10 deposit to confirm; settle the rest at the end
- No commission stops at overpriced souvenir shops
- Skip, swap, or linger - change the plan on the day
- Ministry of Law Decree
- AHU-A118110.AH.01.30.Tahun 2026
- Business License (NIB)
- 1009260113134
- Registered in
- Ubud, Gianyar, Bali
Verify our registration on the official portal ahu.go.id
Cahyana Coin Rewards
Cahyana Coins are our thank-you for booking with us directly. You have one balance for both of our sites: Cahyana Ubud Experience (tours, experiences, transfers and charters) and Ubud Private Villas.
1. How you earn coins
You get 1 coin for every villa night, and 2 coins for every tour, experience, transfer or charter you book. A villa stay package earns the coins for its nights and its programs, plus 1 bonus coin.
Coins arrive in your account once your payment is complete. Only bookings made on our own sites earn coins. Stays booked through Airbnb or other platforms do not.
2. Refer a friend
When a friend makes their first booking with us and pays, you get 1 coin and they get 1 bonus coin. They type your email in the "Referred by a friend?" box at checkout.
3. How you use coins
Each coin takes 5% off a tour, transfer or charter, and 10% off an experience. From your second stay with us, each coin also takes 5% off a villa stay.
Tap "Use coin" on the booking form, in My Trips or in My Booking. The price drops before you pay.
4. Villa perks
Pay for these with coins and there is nothing to pay at the villa.
Breakfast for your group, one morning: 2 coins (up to 6 guests at Cahyana House, 4 at Cahyana Tibuah).
Scooters for your whole stay: 2 coins (up to 3 at Cahyana House, 2 at Cahyana Tibuah).
Kecak dance tickets: 2 coins (up to 6 at Cahyana House, 4 at Cahyana Tibuah).
Spa, live dinner or pool decoration: 5 coins each.
5. Good to know
Sign in to earn and use coins. A booking that uses coins is paid in full, with no deposit option. Coins cannot be used on items that are on sale, and the pick-up fee is never discounted.
Coins last 3 years from the payment that earned them. Your oldest coins are used first. If a booking is refunded, the coins it earned are removed and the coins you used on it come back to you.
Talk to a Local
Have a question, a custom request, or a group booking? Reach out on WhatsApp or send us a message - our local team usually replies within a few hours.
WhatsApp- Emailcahyanabaliexperience@gmail.com
- LocationUbud, Gianyar, Bali, Indonesia
- HoursEvery day · 7:00 AM – 9:00 PM (WITA)
Frequently Asked Questions
Booking
How do I book a tour or driver in Bali?
Pick a tour, activity, or transfer, choose your date and start time, then tap Book. Check your details and pay online by card or PayPal - a $10 deposit or the full amount - and your confirmation arrives by email. No long forms.
Can I build my own multi-day itinerary?
Yes - that's exactly what our My Trips planner is for. Add tours, activities, performances, and transfers, pick a date for each, and watch the total update as you plan. Prefer us to plan it for you? Just tell us what you like and we'll shape a route around it.
Can I book on short notice or the same day?
Message us as early as you can, but it's worth asking even for a same-day request - the sooner we hear from you, the better the chance we can fit your preferred time and driver.
Pricing & Payment
How does payment work?
A $10 deposit confirms your booking - pay online by card, QRIS or bank transfer (charged in rupiah), or with PayPal in your own currency, or settle the balance in cash or by transfer at the end of your tour. Guests staying at one of our villas enjoy a special privilege: no upfront payment at all, you simply settle everything afterwards.
Are prices per person or per car?
Tours and route transfers are priced per car (up to 5 passengers), so bringing more people lowers the cost per head. Activities and performances are priced by group size: an entrance ticket for each guest plus one transport fee, so the price shown is the total for the number of guests you pick.
What's included in the price?
Every tour price includes the car, driver, and petrol. Entrance tickets are not included on the Standard option - choose Exclusive on tours that offer it and the tickets for that day are bundled in, at no extra fee on top.
Do you charge a booking fee or commission?
No. The price you see is the price you pay - no booking fee, and no commission stops at overpriced souvenir shops or restaurants along the way.
What currency can I pay in?
Prices can be shown in 14 currencies: USD, IDR, AUD, EUR, GBP, SGD, NZD, CAD, CHF, JPY, MYR, HKD, KRW and CNY - switch currency from the menu. Paying by card, you are charged in Indonesian Rupiah and your bank converts it. Paying by PayPal, you are charged the amount shown in your currency (Rupiah, Won and Yuan prices are charged in US dollars).
What if I need to cancel?
Cancel at least 24 hours before your scheduled start and there's nothing to pay - any deposit is fully refunded. See our Cancellation & Refund Policy for the full details.
Pickup & Transport
Where do you pick up from?
Free pick-up from any hotel or villa in Ubud and the surrounding area. Staying further out - Canggu, Seminyak, Sanur? Tell us where and we'll quote you honestly, with no surprise fees on the day.
Is there an extra fee if I'm staying outside Ubud?
Yes - pick-up outside Ubud carries a fee on every tour, shown upfront before you book. Ubud and nearby stays are always free.
What kind of car will I get?
An air-conditioned private car, just for your group - up to 5 passengers per car. Bringing more than 5? We simply add a second car at the same per-car rate.
On Your Trip
Can I change the plan once the tour has started?
Yes - stops are flexible. Skip something, swap it, or linger longer at a spot you love; stops under an hour don't cost extra.
What should I wear when visiting temples?
Shoulders and knees covered, and a sarong at the waist - most temples rent or lend one at the entrance if you don't bring your own.
Does my driver speak English?
Yes - our local drivers speak English and know the island well, from quiet temple hours to which warung does the best lunch on the way back.
Terms & Conditions
Last updated: 1 July 2026
These Terms & Conditions apply to every booking made with Cahyana Ubud Experience. By booking a tour, transfer, or experience with us through this website, you agree to the terms below. Please read them before you book.
1. Who we are
Cahyana Ubud Experience is a local travel service based in Ubud, Bali, offering private tours, driver and transfer services, and curated experiences. In these terms, "we", "us", and "our" refer to Cahyana Ubud Experience, operated by I Wayan Aditya Eka Cahyana, Ubud, Bali, Indonesia.
2. Booking & confirmation
You book through this website. A booking is confirmed once your payment (a $10 deposit or the full amount) goes through, and the confirmation is sent to you by email. Payment is made online by card or PayPal, processed securely by a third-party payment provider.
- Please book with as much notice as possible, especially in high season.
- Give us an accurate pick-up location, date, time, and number of guests.
- Keep your WhatsApp or email reachable so we can confirm details and pick-up.
3. Prices & payment
All prices shown on this website are indicative and confirmed at the time of booking. Tour prices are quoted per car (not per person) unless stated otherwise, and you can switch the currency shown at any time - the amount you pay is the amount you see.
- Standard tours include car, driver, and fuel; entrance tickets are not included.
- Exclusive tours include everything in Standard plus entrance tickets for the listed attractions, priced per person.
- A $10 deposit may be requested to confirm certain bookings; the balance is paid on the day of your trip - either charged automatically or settled in person by cash or transfer after your tour.
- Prices may change for public holidays, special events, and has an additional pick up fee outside the Ubud area - we will always tell you before you confirm.
4. Changes & cancellations
Need to change your date, timing, or group size? Message us as early as you can and we will do our best to accommodate you, subject to availability. Cancellations and refunds are covered in full by our Cancellation & Refund Policy, which forms part of these terms.
5. Your responsibilities
- Be ready at the agreed pick-up point and time - late starts can shorten the day.
- Bring a valid ID or passport where needed, and cash for any items not included.
- Dress respectfully and follow local etiquette at temples and sacred sites.
- Follow your driver's and guide's safety instructions during activities.
6. Activities & safety
Some experiences (trekking, ATV, rafting, swings, and similar) involve physical activity and a degree of risk. You take part at your own responsibility and should tell us in advance about any medical condition, pregnancy, mobility issue, or dietary need so we can advise on suitability.
7. Third-party services
Entrance tickets, performances, and adventure activities are often operated by third parties. We arrange and coordinate these on your behalf, but their own rules, schedules, and safety standards apply, and they may be non-refundable once booked.
8. Liability
We take great care to run every trip safely and smoothly. To the extent permitted by law, we are not liable for delays or changes caused by events beyond our control - traffic, weather, road closures, religious ceremonies, or third-party providers.
9. Insurance
We strongly recommend that all guests hold their own valid travel insurance covering the activities they plan to join.
10. Governing law
These terms are governed by the laws of the Republic of Indonesia, and any dispute will be handled in the courts of Bali, Indonesia.
11. Changes to these terms
We may update these Terms & Conditions from time to time. The version published on this page at the time of your booking is the one that applies.
12. Contact
Questions about these terms? Contact us - we are happy to help before you book.
Privacy Policy
Last updated: 8 October 2026
Your privacy matters to us. This policy explains what information Cahyana Ubud Experience collects when you contact or book with us, how we use it, and the choices you have. We only ever ask for what we need to plan and run your trip.
1. Who we are
Cahyana Ubud Experience is a local travel service in Ubud, Bali, operated by I Wayan Aditya Eka Cahyana. If you have any question about your data, you can reach us at cahyanabaliexperience@gmail.com.
2. Information we collect
When you make a booking or enquiry, we may collect:
- Your name and contact details (WhatsApp number and/or email address).
- Your trip details - service, date, number of guests, and pick-up location.
- Any notes you send us (special requests, dietary needs, accessibility).
We do not collect or store your payment card details on this website.
3. How we use your information
- To confirm your booking and arrange your driver, guide, and any tickets.
- To contact you about your trip before, during, and after it.
- To answer your questions and improve the service we offer.
4. Who we share it with
We only share your details when it is needed to deliver your booking - for example, giving your driver your pick-up point, or booking an entrance ticket or activity with a third-party provider on your behalf. We do not sell your personal information to anyone.
If you accept analytics, the information described in section 5 is sent to Google.
5. Cookies, local storage & analytics
What this website stores on your device. This website does not create any cookies of its own. To make your visit work, it saves a few settings in your browser's local storage: your chosen currency, guests and dates, your saved trip, your sign-in if you log in, a chat conversation you have started, and your cookie choice. We do not use advertising cookies.
Analytics. If you choose "Accept all" in the cookie banner, we load Google Analytics 4. This is a service from Google. It records how the site is used, for example which pages are viewed, so we can see which pages help visitors plan a trip. It sets its own cookies in your browser and receives technical information such as the page you view, your browser and device, and your approximate location. If you choose "Only necessary" or "Reject all", analytics is not loaded.
Changing your mind. Use "Cookie settings" at the bottom of any page to change your choice. If you change it to "Only necessary" or "Reject all", measurement stops. Cookies that were already set stay in your browser until they expire or you delete them in your browser settings.
6. How long we keep it
We keep your booking information only for as long as needed to run your trip and for our normal record-keeping, then remove it.
7. Your rights
You can ask us to see, correct, or delete the personal information we hold about you at any time. Just contact us at cahyanabaliexperience@gmail.com and we will take care of it.
8. Children's privacy
Our services are booked by adults. We do not knowingly collect personal information directly from children; bookings that include children are made by a parent or guardian.
9. Changes to this policy
We may update this Privacy Policy from time to time. The version shown on this page is the one that currently applies.
10. Contact
Questions about your privacy? Contact us - we are glad to help.
Cancellation & Refund Policy
Last updated: 1 July 2026
We keep cancellations simple and fair, whether you paid a deposit, in full, or nothing yet. Cancelling with enough notice is quick and free - the details below explain the timings, deposits, and refunds so there are no surprises.
1. How to cancel or reschedule
Just message us on WhatsApp or by email as early as you can, with your name and the date of your booking. We will confirm the cancellation or the new date in writing.
2. Free-cancellation window
Cancel at least 24 hours before your scheduled start time and there is nothing to pay - and any deposit you paid is fully refunded.
3. Deposits & refunds
Where a $10 deposit was taken to confirm your booking or if you choose to make a full payment, refunds work as follows:
- Cancel more than 24 hours before start: full refund of the deposit.
- Cancel within 24 hours before start: the deposit is non-refundable.
- Balance for the tour itself is only due once the service is delivered.
- Refunds are returned to your original payment method - your card via our third-party payment provider, or bank transfer if you paid that way - and typically take 7-14 business days to arrive.
4. No-shows
If no one is at the pick-up point at the agreed time and we cannot reach you, the booking is treated as a no-show and any deposit is non-refundable.
5. Rescheduling
Want to move your trip to another day instead of cancelling? We are happy to reschedule as often as you need, at no extra cost and subject to availability. Bali's weather can be unpredictable, so we keep this flexible.
6. Weather & events beyond control
If heavy weather, a road closure, a religious ceremony, or another event outside our control makes a trip unsafe or impossible, we will offer you a reschedule or a full refund of anything you have paid.
7. If we cancel
In the rare case that we have to cancel on our side, you will always be offered a full refund or an alternative date - your choice.
8. Third-party tickets & activities
Some entrance tickets, performances, and adventure activities are booked with third-party providers and may be non-refundable once purchased. We will tell you clearly before booking anything that carries its own cancellation terms.
9. How refunds are paid
Approved refunds are returned to your original payment method - your card via our third-party payment provider, or bank transfer if you paid that way - within 7-14 business days.
10. Contact
Need to cancel or have a question? Contact us - the sooner you tell us, the more flexible we can be.